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COVID-19 Stay safe during travel time

New rebooking policy

 

We are going through unprecedented times which hold challenges for all of us.

Our intention is always to try and serve our customers as best as we can, so we are pleased to inform you that we have implemented a new more flexible rebooking policy.

All direct individual non-refundable reservations* with planned arrival from 1st March 2020 up to and including 17 May 2020 can be rebooked towards a future stay in a MEININGER Hotel of your choice before 30th June 2021 (except MEININGER Hotel St. Petersburg Nikolsky).

The following conditions apply:

  • The rebooking offer can only be used once per existing booking
  • The latest possible departure date for the new stay is 30.06.2021
  • The daily rates at the time of the rebooking apply for the new stay
  • If the new booking price is higher than the amount paid, you will be charged the difference
  • In the event that the new booking price is lower, the unused amount will be retained and will therefore not be refunded.

Please place your rebooking request stating your booking reference number by sending an email to welcome@meininger-hotels.com.

*In case the reservation was booked with a third party, please contact them directly.

Please be advised that all questions and inquiries need to be sent by email as we are unable to handle any requests through our call center. We kindly ask you to be patient with us.

Flexible cancellation policies for new direct group bookings

  • NEW short-term group bookings requested on April 15th or later with a stay date until the 31st of August 2020, can be cancelled until 14 days prior to arrival, free of charge.
  • NEW group booking requests with a stay date from the 1st of September until end of December 2020, can be cancelled until 30 days prior to arrival, free of charge.

Exceptions to these conditions may apply.

Feel free to contact our dedicated Group Sales Team (groups@meininger-hotels.com) or your respective Sales Manager in case of any questions.

*In case the reservation was booked with a third party, please contact them directly.

We care

 

We will continue to monitor the situation closely to ensure the safety of all our guests and team members.

If you are experiencing any concern, please do not hesitate to contact our customer care at welcome@meninger-hotels.com or the hotels directly (please find contact details on our hotel pages), we are here to assist you.

*We are currently receiving an exceptionally high number of calls as well as messages and understand that due to the longer waiting time, inconvenience may occur. We therefore ask for your understanding.

Precautions while traveling and staying abroad

 

Due to the current circumstances, we wanted to let you know we care and we are taking the current issue of coronavirus (COVID-19) very seriously.

MEININGER Hotels is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department statements regarding the coronavirus (COVID-19) cases and following the guidelines. The wellbeing and safety of our hotel guests, visitors and team mates is of utmost importance. MEININGER Hotels will continue to be extremely proactive in preparing to act quickly should the need arise.

Is traveling and stay in a hotel risky?

 

At MENINGER your safety comes first. We adopted the World Health Organization (WHO's) official recommendations and are following the authority's regulations to reduce exposure to and transmission of a range of illnesses. This includes everything from hand washing hygiene and cleaning product specifications to guest room, common area cleaning procedures and safe food practices.

Our employees are following all hygiene and housekeeping protocols while also completing enhanced COVID-19 awareness trainings and have real-time information with our internal communication hub. If we are alerted to a case of COVID-19 at one of our hotels, we immediately work with the local health authorities to obtain the facts and guidance on steps to take with both guests and associates.

Associate Health, Safety and Knowledge at MEININGER Hotels

  • Hand Hygiene protocols
  • Housekeeping protocols
  • Ongoing Training
  • Provide the latest hygiene regulations by check-in
  • Avoid close contact
  • Real-Time Information
  • Provide all necessary Cleaning products
  • Disinfection of the Guest Rooms
  • Disinfection of the public Spaces

Safety measures you can apply as a guest

  • Avoid shaking hands
  • Avoid close contact with others
  • Wash hands with soap frequently and thoroughly
  • Avoid touching your face
  • Cover your mouth when sneezing or coughing
  • Avoid usage of public transport
  • Avoid attending gatherings
  • In case of suspicious symptoms contact our personnel

Before traveling

 

Please review your local authorities' travel guidance and health advisories related to this outbreak. For the latest guides please visit the CDC travel notice website.