faqs meininger hotels


Questions and Answers about arrival and departure

When is check-in time?

The rooms are ready for use from 3 pm. (St. Petersburg Nikolksy: check in 14:00)

When is check-out time?

Check-out on the departure day is at 11 am. (St. Petersburg Nikolksy: check out: 12:00)

Do you offer late check out?

For those who wish to sleep longer, a later departure time of 2 pm can be booked for 15 euros/GBP per private room.

Is it possible to arrive after 6 pm?

If you have a guaranteed booking after 6 pm, an arrival after 6 pm is possible. Our reception is open 24h a day, 7 days a week.

What are the times for check in / check out?

In all MEININGER hotels rooms are ready to be occupied from 3:00 p.m. on the day of arrival and they have to be vacated by 11:00 a.m. on the day of departure so they can be cleaned. If you arrive early or depart late you can store your luggage with us free of charge. Please let us know as early as possible so that we can book the necessary space for you.

Which Details do we need to send before arrival?

To ensure that your stay runs smoothly and is as comfortable as possible, we need a number of details about your group in advance – the earlier the better, but in any case no later than 14 before arrival. The main details are arrival and departure times, mealtimes and special food and drink requests as well as the average age of the group. Unless we have these details already, we will send you a data form approx. 3-4 weeks prior to your arrival. We do not require a list of group members before your arrival. For legal reasons, we need you to fill in a room list including first and surnames and the dates of birth of your group members when you arrive.

Are there parking spaces for buses nearby the hotel?

All MEININGER hotels are located centrally and are easily accessible by local public transport – not least for the sake of the environment we therefore recommend that you travel by public transport. Unfortunately, we do not have our own parking spaces for buses. It is generally possible to park near the hotel for a few minutes to load or unload luggage.For exact addresses, directions, maps and details about car and bus parking, please see the individual hotel pages.

Do you charge a deposit on arrival?

We always charge groups a key deposit on arrival (usually 50 euros or pounds), which we fully reimburse on the day of departure if everything has been returned and is undamaged. It is at our staff’s discretion to charge a deposit of no more than 10 pounds or euros on arrival – and in any case no more than 500 pounds or euros per group. The deposit will be returned on departure if no damage has been caused by the group. Any damage that exceeds the deposit must be paid for directly at the hotel.

Questions and Answers about opening hours

How long is the reception open?

Our reception is open 24h a day, 7 days a week.

How long is the reception open?

Our reception is open 24h a day – and there is always someone there to talk to. For security reasons the entrance doors are locked from approx. 10:00 p.m. until 7:00 a.m., but you can access the hotel using your key card at any time.

What are the business hours of the group booking department?

Our group bookings department is open from MON-FRI 8:00 a.m. - 8:00 p.m., and on mid-week public holidays until 4:30 p.m. The department is not open at weekends, but you may email us any time. We will get back to you as soon as possible.

Questions and Answers about meals at MEININGER

When do you serve breakfast?

The delicious MEININGER all-you-can-eat-and-drink breakfast buffet serves Dallmayr coffee and tea, juice, bread and bread rolls, muesli, jam and marmalade, honey, cornflakes and various types of cold meats and cheese. Our breakfast buffet is available everyday from 6.30 to 10.30 am. (St. Petersburg Nikolsky: 7:00-10:30)

When do you serve breakfast?

Our group prices are inclusive of an ample breakfast buffet (daily from 6:30-10:30 a.m.). A group booking must include breakfast. If you do not require breakfast on one or all of the days, please let us know as early as possible so we can find a solution together.

Do you offer lunch or dinner?

In collaboration with local catering partners, exclusively for groups of at least 12 persons, we offer a 3-course buffet for lunch (times are by arrangement, approx. 11:00 a.m.-2:00 p.m.) or dinner (times are by arrangement, approx. 5:30-9:30 p.m. / Italy hotels: 6:00-10:00 p.m.). In addition to a salad or soup as starter, a warm main meal and a dessert, these meals also include a range of cold meats and cheese, bread and tap water as well as iced tea or fruit juice. The menus are varied and even if you book them for several days running you won’t get bored of them.

Do you offer lunch bags for travelling?

Our packed lunches are very popular. They include a sandwich, something sweet (e.g. muesli bar), a piece of fruit (e.g. apple, banana) and a drink (e.g. fruit juice, still water). Packed lunches can be booked for a surcharge.

Questions and Answers about the rooms

What is a dormitory?

A dormitory is a room with multiple beds and individual travellers can book single beds in it. This means that several guests share the room. You must be at least 18 years old to stay in a dormitory.

In the women’s dormitory only women are permitted to sleep in one of the up to 6 beds, at the MEININGER Hotel London Hyde Park up to 14 beds.

Both men and women can sleep in the small dormitory, usually there are up to 6 beds.

In the large dormitory there are up to 14 beds where men and women can sleep.

Do you have hotel rooms for smokers?

Smoking is not permitted in MEININGER establishments. Designated smoking areas are located in front of the building.

How are the rooms equipped?

In general, all rooms at MEININGER have a shower and WC. In the shared rooms these are often separate to help things run more smoothly. Only the cheaper basic rooms on the sixth floor in London do not have a shower and WC, and only some of them have running water. Here, you can use the communal showers on the same floor, which are lockable. Each guest is provided with a magnetic or electronic key card, which gives around-the-clock-access to the hotel and the room.

Do we have to bring towels and bedlinen?

At MEININGER bedding is always included in the price – for reasons of hygiene, we do not make the top bunk beds, and guests have to do this themselves. If you make a group booking based on single, twin or three-bed rooms, towels are included. In the case of group bookings based on shared rooms, towels are included only with single and twin rooms, and we kindly ask you to bring your own towels if you stay in shared rooms from 3 persons. Alternatively, you can hire towels for shared rooms for a fee of €1.00 per towel and day. Please order them no later than 14 days prior to your arrival. (Copenhagen: Towels included in all rooms)

How many persons sleep in one room?

Groups sleep in private shared rooms; as a rule, up to 6 persons sleep in one room (exceptions: London up to 12 | Hamburg & Berlin Mitte Humboldthaus up to 8 persons | Berlin Hauptbahnhof & Wien Downtown Sissi up to 4 persons).

Single, twin and three-bed rooms are available for accompanying persons and bus drivers – in some hotels group bookings can only be made in this category.

Are the rooms segregated by gender?

Accommodation is generally segregated by gender; if some of the group members are minors then we are obligated by law to do so. Mixed accommodation is therefore only possible on your explicit request and if all group members are of age. To allow us to comply with the regulations, please let us know as early as possible – and in any case no later than 6 weeks before your arrival – the exact number of female and male group members. If you tell us later, then we may not be able to guarantee separate accommodation by gender. In the worst case we might be forced to cancel your booking without you being entitled to claim your money back.

Questions and Answers about the hotel

Do you have a luggage room?

Every MEININGER Hotel has a luggage room or U-Lockers. (Private bookings: additional cost may occur / Groups from 12 people: available for free)

Do you have free Wi-Fi in the hotel?

Free wifi is available throughout the Hotels. Codes are available at the reception.

Are pets allowed in the Hotel? 

Pets are welcome at MEININGER at the extra costs of 15 € per animal and day. No animals are permitted in the dormitories and communal rooms. Dogs must be kept on a lead outside of the room. Exception: we regret that at the MEININGER Hotel London Hyde Park, Urban House Copenhagen by MEININGER and Saint Petersburg Nikolksy no pets are permitted. 

Do you have Wi-Fi or Internet Terminals in the hotel?

All hotels have Internet terminals (incurring a small fee) and free W-Lan/WiFi throughout the hotel

Do you have a luggage room?

If you arrive early or depart late you can store your luggage with us free of charge. Please let us know as early as possible so that we can book the necessary space for you.

Questions and Answers about payment types and prices

Do we have to pay in advance?

In accordance with our general terms and conditions, in the case of groups of 12 persons or more, an advance payment of 10% of the invoice amount must be made within 7 days of the booking confirmation. The remaining 90% of the invoice must be paid 4 weeks before the arrival date.

In the case of short-term bookings (those that are due to arrive within 8 weeks of the booking confirmation), please ensure that 100% of the invoice has been paid within 7 days of the booking confirmation.

If the booking confirmation is made within 7 days of when the group is due to arrive, the full invoice must be paid immediately i.e. during booking confirmation

Is it possible to pay against invoice?

Payment against invoice is possible only in exceptional cases and requires an official letter of request (headmaster’s office, education authority etc.) with official stamp and signature – we will examine the request and will inform you as quickly as possible whether you can pay against invoice.

How is the pricing structured?

At MEININGER, the pricing is based on the same principle as that of an airline – namely depending on season, availability, time of booking and demand, and they may therefore vary. In the case of group bookings, the prices for all beds and additional services laid down in the contract at the time of booking confirmation apply. Any additional later bookings may only be available at a higher price especially due to price increases in the intervening period.

When do I get a free accommodation and breakfast?

With few exceptions, every 21st group member will get free accommodation and breakfast. In the case where the majority of the group stays in shared rooms, this applies to a bed in a shared room, and where the majority of the group stays in single and twin rooms, this applies to a twin room. The special offer is not transferrable to other room categories. Discounts and special offers are available occasionally depending on location and season – we will of course notify you no later than together with our offer.

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