- NEW short-term group bookings requested on April 15th or later with a stay date until the 31st of December 2020, can be canceled until 14 days prior to arrival, free of charge.
- NEW group booking requests with a stay date from the 1st of September until end of December 2020, can be canceled until 30 days prior to arrival, free of charge.
Free cancellation 48h prior to arrival in the event of:
- hotel closure (for touristic travel reasons or in general)
- an official lock down at the place of departure
- an official travel ban for the hotel destination issued by the place of departure (and vice versa)
Free rebooking option within 1 year from original travel date in case of:
- an officially confirmed Covid-19 case among the travelers
- an officially ordered quarantine for at least 50% of the group members
To claim a free cancellation or rebooking, the above listed incidents must be verifiably related to Covid-19 - a written proof is required.
Exceptions to these conditions may apply.
Feel free to contact our dedicated Group Sales Team (firstname.lastname@example.org) or your respective Sales Manager in case of any questions.